Return & Refund Policy

Blue Firefly LLC – SUP Paddle Lounge

Effective Date: July 1, 2026

Version: 2.4

This Return, Refund & Limited Warranty Policy ("Policy") governs all purchases made from Blue Firefly LLC ("Company," "we," "us," or "our"). By purchasing and using the SUP Paddle Lounge, you agree to the terms outlined below.

PART A — RETURNS & REFUNDS

1. Return Eligibility (45-Day Return Window)

We want you to be confident in your purchase. You may request a return within 45 days of the original purchase date, subject to the conditions below.

To qualify for a refund, the product must be returned:

• Clean and fully dry

• In resalable condition, free of damage beyond reasonable inspection

• With all originally included components, accessories, and packaging materials

We understand the SUP Paddle Lounge is a water-use product and that you may want to try it. Reasonable on-water testing does not void your return, and we do not charge a restocking fee — provided the product comes back in fully resalable condition: clean, dry, undamaged, and complete with all components and packaging. Items that are not in resalable condition — returned wet, stained, soiled, torn, or showing damage or excessive wear — may be refused, and will be returned to you at your expense.

2. Non-Returnable / Non-Refundable Conditions

A return may be refused, or a refund denied, if the product:

• Is returned damaged, torn, punctured, or in unsellable condition

• Is returned wet, dirty, stained, or with strong odor

• Is missing components, accessories, or original packaging

• Shows excessive wear beyond reasonable inspection or testing

• Is returned without prior authorization

Items returned in non-resalable condition may be refused and shipped back to the customer at the customer's expense. If a return is missing components, accessories, or packaging, we may withhold the refund until the missing items are received. We will explain the reason for any refused or held return in writing.

3. Return Authorization Required

All returns require prior authorization.

To request a return:

1. Email support@bluefirefly.com within 45 days of purchase

2. Provide your order number and reason for return

3. Submit photos of the product if requested

We will review and respond to authorization requests within 1–2 business days. Once authorized, your return must be shipped within 2 weeks (14 calendar days) of receiving authorization. Returns shipped after this window may be issued as store credit rather than a refund. If you need an extension, contact us before shipping.

Unauthorized returns will not be accepted.

4. Return Shipping & Resalable Condition

• The customer is responsible for the cost of return shipping.

• Original (outbound) shipping charges are non-refundable.

• We recommend using a trackable, insured shipping method. We are not responsible for returns lost or damaged in transit before they reach us.

• We do not charge a restocking fee. Returns that arrive in resalable condition receive a full refund of the item price.

• All returned items must arrive in resalable condition — clean, dry, free of damage or excessive wear, and complete with all accessories and original packaging. Items that do not meet this standard may be refused and returned to you at your expense.

5. Refund Processing

Once the returned product is received and inspected:

• Approved refunds are issued to the original payment method for the item price only.

• Please allow 5–10 business days for processing after inspection is complete.

• Returns that arrive in resalable condition are refunded in full (item price). Returns that do not meet resalable standards may be refused and returned to you at your expense; if a return is missing components or packaging, we may hold the refund until those items are received. We will provide the reason in writing.

6. Refused or Undeliverable Shipments

If a shipment is refused at delivery or returned to us as undeliverable due to customer action, any shipping and handling costs we incur may be deducted from your refund.

7. Damaged or Defective on Arrival

If your product arrives damaged or defective, notify us within 30 days of delivery at support@bluefirefly.com. We may request photos, documentation, and/or return of the affected components. At our option we will repair, replace, or refund the affected product. (Defects appearing after this window are handled under the Limited Warranty in Part B.)