Warranty and Returns

At Blue Firefly, we stand behind the quality of our products. Our warranty and returns policy is designed to give you peace of mind with every purchase. We offer straightforward processes for returns, exchanges, and warranty claims, ensuring you can shop with confidence. Whether you need to return an item within our return window or have questions about product coverage, our team is here to help make the process simple and hassle-free.

Return or Warranty Request
Return Policy

Return Eligibility (45-Day Return Window)

We want you to be confident in your purchase. You may request a return within 45 days of the original purchase date, subject to the conditions below.

To qualify for a refund, the product must be returned:

  • Clean and fully dry
  • In resalable condition, free of damage beyond reasonable inspection
  • With all originally included components, accessories, and packaging materials

We understand the SUP Paddle Lounge is a water-use product and that you may want to try it. Reasonable on-water testing does not void your return, and we do not charge a restocking fee — provided the product comes back in fully resalable condition: clean, dry, undamaged, and complete with all components and packaging. Items that are not in resalable condition may be refused, and will be returned to you at your expense.

Non-Returnable / Non-Refundable Conditions

A return may be refused, or a refund denied, if the product:

  • Is returned damaged, torn, punctured, or in unsellable condition
  • Is returned wet, dirty, stained, or with strong odor
  • Is missing components, accessories, or original packaging
  • Shows excessive wear beyond reasonable inspection or testing
  • Is returned without prior authorization

Items returned in non-resalable condition may be refused and shipped back to the customer at the customer's expense. If a return is missing components, accessories, or packaging, we may withhold the refund until the missing items are received. We will explain the reason for any refused or held return in writing..

Return Authorization Required

All returns require prior authorization.

To request a return:

  1. Email support@bluefirefly.com within 45 days of purchase
  2. Provide your order number and reason for return
  3. Submit photos of the product if requested

We will review and respond to authorization requests within 1–2 business days. Once authorized, your return must be shipped within 2 weeks (14 calendar days) of receiving authorization. Returns shipped after this window may be issued as store credit rather than a refund. If you need an extension, contact us before shipping.

Unauthorized returns will not be accepted.

Return Shipping & Resalable Condition

  • The customer is responsible for the cost of return shipping.
  • Original (outbound) shipping charges are non-refundable.
  • We recommend using a trackable, insured shipping method. We are not responsible for returns lost or damaged in transit before they reach us.
  • We do not charge a restocking fee. Returns that arrive in resalable condition receive a full refund of the item price.
  • All returned items must arrive in resalable condition — clean, dry, free of damage or excessive wear, and complete with all accessories and original packaging. Items that do not meet this standard may be refused and returned to you at your expense.

Refund Processing

Once the returned product is received and inspected:

  • Approved refunds are issued to the original payment method for the item price only.
  • Please allow 5–10 business days for processing after inspection is complete.
  • Returns that arrive in resalable condition are refunded in full (item price). Returns that do not meet resalable standards may be refused and returned to you at your expense; if a return is missing components or packaging, we may hold the refund until those items are received. We will provide the reason in writing..

Refused or Undeliverable Shipments

If a shipment is refused at delivery or returned to us as undeliverable due to customer action, any shipping and handling costs we incur may be deducted from your refund.
Damaged or Defective

Damaged or Defective on Arrival

If your product arrives damaged or defective, notify us within 30 days of delivery at support@bluefirefly.com. We may request photos, documentation, and/or return of the affected components. At our option we will repair, replace, or refund the affected product. (Defects appearing after this window are handled under the Limited Warranty in Part B.)
Warranty

Limited Warranty Coverage & Duration

Blue Firefly LLC provides a non-transferable, limited warranty to the original consumer-buyer of the SUP Paddle Lounge against material defects in materials and workmanship under normal, intended use, for a period of one (1) year from the date of purchase.

This warranty applies only to products purchased directly from Blue Firefly LLC or an authorized seller. Products purchased from an unauthorized retailer, or in used, open-box, or final-sale condition, are not eligible for warranty. Proof of purchase (order number) is required for any claim.

If we provide a replacement while your warranty is still active, the remaining warranty period carries over — coverage remains tied to your original purchase date and is not restarted.

What This Warranty Does Not Cover

This Limited Warranty covers manufacturer defects only. It does not cover, and Blue Firefly LLC is not responsible for:

  • Normal wear and tear, aging, fading, or cosmetic marks from use
  • Misuse, abuse, neglect, or use outside the product's intended purpose
  • Improper installation, assembly, or failure to follow product instructions
  • Damage from impact with rocks, docks, the shore, or other objects
  • Damage from prolonged exposure to extreme conditions (e.g., storms, rough water, prolonged UV exposure)
  • Damage caused during transport, loading/unloading, dragging, shipping, or handling by third parties (e.g., couriers or airlines)
  • Lost, stolen, or misplaced products or components
  • Variations in color resulting from differences in screen or monitor display
  • Damage from unauthorized modification, alteration, or repair
  • Acts of God, fire, or casualty
  • Use of the product for commercial or rental purposes
  • Failure to perform normal maintenance

Warranty Claim Process — Sole and Exclusive Remedy

In the event of a valid warranty claim, our entire obligation and your sole and exclusive remedy is, at our sole discretion, repair or replacement of the defective product or component. Refunds, monetary reimbursement, or compensation are not available as a remedy under this Limited Warranty.

To make a claim, fill out the Return or Warranty Request Form and provide:

  1. Proof of purchase (order number)
  2. A written description of the defect
  3. Photos or video clearly showing the defect (and the product's serial number, if applicable)
  4. Your name, phone number, and return mailing address.

A claim must be initiated before the warranty period expires. Once a claim is approved, it must be completed within the timeframe we provide. Replacement of a warrantied product may be contingent on return of the defective item. If the specific model or color is no longer available, we will make a reasonable effort to provide a comparable replacement.

Warranty Replacement Shipping

For an approved warranty replacement, we will cover delivery of the replacement to your original delivery address within the contiguous 48 U.S. states. Delivery to any address outside the contiguous 48 U.S. states is the customer's responsibility.
General Terms

Limitation of Liability

To the fullest extent permitted by law, Blue Firefly LLC shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from the use of, or inability to use, the product — including but not limited to personal injury, property damage, loss of use, or loss of goodwill — even if advised of the possibility of such damages, and whether such liability is based on contract, tort, negligence, strict liability, products liability, or otherwise. This limitation applies even if any remedy fails of its essential purpose.

Our total liability shall not exceed the original purchase price of the product giving rise to the claim.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This Policy gives you specific legal rights, and you may also have other rights that vary from state to state.

Product Warnings & Safe Use

You are responsible for reading all product warnings and instructions that accompany your purchase. Blue Firefly LLC is not responsible for damages or injury resulting from failure to follow product warnings or instructions. Please use all SUP Paddle Lounge products safely and responsibly.

Governing Law & Disputes

This Policy, and any dispute arising out of or relating to it or to any purchase from Blue Firefly LLC, is governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict-of-laws principles. The exclusive venue and jurisdiction for any such dispute shall be the state or federal courts located in Tennessee, and you consent to the personal jurisdiction of those courts.

Changes to This Policy

This Policy is subject to change without notice. The version in effect at the time of your purchase governs your order.